Terms and Conditions

These Terms and Conditions (the "Terms") govern access to and use of the verdia.ro website, related applications, and any services provided by SC VERDIA SRL.

By visiting the site, creating an account, or placing an order you agree to be bound by these Terms, our Return Policy, and our Cookie Policy.

SC VERDIA SRL operates the verdia.ro platform and supplies the products marketed through it. For clarifications about these Terms or your contractual relationship with us, contact our customer support team.

Your continued use of the website constitutes confirmation that you have read, understood, and accepted these Terms in full.

If you do not agree with any part of these Terms you should stop using the website and refrain from placing orders.

SC VERDIA SRL curates and sells premium food and lifestyle products via the website, as well as associated customer support and delivery services.

• Product descriptions, images, and availability are provided to the best of our knowledge and may be updated without prior notice.
• Visual representations are illustrative; packaging and presentation may differ slightly from the images shown.

Orders submitted through the website constitute an offer to purchase the products listed in your cart. The contract between you and SC VERDIA SRL is concluded when you receive our explicit order confirmation.

• You must provide accurate, complete, and current information so we can process and deliver your order.
• We reserve the right to refuse or cancel an order, for example when a product is out of stock, suspected of being fraudulent, or subject to pricing errors.
• If an order cannot be fulfilled, we will notify you promptly and refund any amount already paid.

Unless stated otherwise, all prices shown on the website are in Romanian Lei (RON) and include VAT according to Romanian legislation.

• Additional charges such as delivery fees or payment processing costs are displayed at checkout before you complete the order.
• We may adjust prices, promotions, or discount codes at any time; changes do not affect confirmed orders.
• If a pricing error occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

SC VERDIA SRL collaborates with trusted courier partners to deliver products safely and in a timely manner.

• Estimated delivery times are communicated during checkout and in your confirmation email; they may vary based on destination and courier workload.
• Risk of loss or damage passes to you when the package is delivered to the address you supplied.
• Please inspect the parcel upon receipt and contact us immediately if you notice visible damage or discrepancies.

You may exercise your legal right of withdrawal in accordance with Government Ordinance 34/2014 and the steps detailed in our Return Policy.

• Products must be returned in the condition received, with original packaging and proof of purchase unless otherwise agreed.
• Return shipping costs are handled as described in the Return Policy depending on the reason for the return.
• Refunds are issued to the original payment method after we confirm the returned products meet the applicable conditions.

You are responsible for safeguarding your account credentials, maintaining the accuracy of the information you provide, and ensuring lawful use of the website.

• Use the website only for legitimate, personal purchasing needs and not for activities that could harm the platform or other customers.
• Notify us promptly if you suspect unauthorized use of your account or personal data.
• Do not resell products acquired through the website without prior written consent from SC VERDIA SRL.

All content on the website, including product descriptions, images, logos, and trademarks, is owned by or licensed to SC VERDIA SRL and protected by intellectual property laws.

• You may view and print content for personal use only and must not copy, modify, or distribute it without prior written permission.
• Nothing in these Terms grants you rights to use SC VERDIA SRL trademarks or branding without our prior consent.

We strive to ensure that all information on the website is accurate and up to date; however, the services are provided on an "as-is" basis to the maximum extent permitted by law.

• SC VERDIA SRL is not liable for indirect, incidental, or consequential damages arising from the use of the website or products, except where such limitation is prohibited by law.
• Nothing in these Terms excludes liability for death, personal injury, fraud, or gross negligence.

We process personal data strictly for purposes connected with order fulfilment, customer support, and legal compliance, in line with applicable data protection laws.

• Details about how we collect and use cookies and personal data are set out in our Cookie Policy and related privacy notices.
• By using the website you consent to these processing activities and the safeguards described therein.

SC VERDIA SRL is not responsible for delays or failure to perform obligations when caused by events beyond our reasonable control.

• Examples include natural disasters, fire, flood, or other acts of nature.
• Government actions, war, civil unrest, or embargoes.
• Widespread interruptions of electricity, telecommunications, or transport services that affect our ability to operate.

These Terms are governed by Romanian law. We aim to resolve any disagreement amicably through direct communication with our customers.

• If a dispute cannot be settled amicably, it will be submitted to the competent Romanian courts in Cluj Napoca, unless mandatory legal provisions state otherwise.
• Consumers may also appeal to alternative dispute resolution mechanisms offered by the National Authority for Consumer Protection (ANPC).